Mayfield Golf Club is committed to excellence in serving all customers including people with disabilities and to ensure persons with disabilities are given an opportunity equal to that given to others.
Mayfield Golf Club will ensure affected staff is trained and familiar with various “assistive” devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability. When employees are unsure about the best approach they are encouraged to ask the person politely and not assume how they can best communicate with them.
Mayfield Golf Club welcomes people with disabilities and their service animals. Service animals are allowed in all areas that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Mayfield Golf Club will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the entrance to Mayfield Golf.
Customers who wish to provide feedback on the way Mayfield Golf Club provides goods and services to people with disabilities can verbally discuss their concerns or send an email to any Mayfield Golf Club employee. All feedback will be directed to the Director of Golf & Food Services (Christopher de Laat) and can expect to hear back within two business days. Complaints will be addressed according to Mayfield Golf Club’s regular complaint management procedures (Click here for the feedback form).
Modifications to this or other policies
Any policy of Mayfield Golf Club that does not respect and promote the dignity, independence, integration and equal opportunity of people with disabilities will be modified or removed.
Notice of availability of documents
A copy of Mayfield Golf Club’s Accessible Customer Service Plan shall be made available to persons with a disability upon request.
Format of documents
Copies of documents or the information contained within a document provided to a person with a disability shall be provided in a format that takes into account the person’s disability.